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Case Study

Closing the Follow‑Up Gap for
a Luxury Car Rental Company

Royal Chauffeurs was losing premium bookings to missed calls and slow replies. MeshDevs CRM centralized all inquiries, automated follow-ups, and secured more high-value reservations on autopilot.

Jump To Results
Work With Us

+50

Missed Calls Recovered
in first 30 days

+38%

Booked Jobs
from instant follow‑ups

−12%

No‑Shows
with smart reminders

+50

New Reviews
automated requests

The Challenge

As a luxury car rental and chauffeur service, Royal Chauffeurs relied on fast response times to secure premium clients. But with inquiries coming in through phone, WhatsApp, and email, many requests were slipping through the cracks. Missed calls went unanswered, manual follow-ups were inconsistent, and valuable corporate bookings were being lost to faster competitors. On top of that, the team had no unified system to track leads, reservations, and revenue impact.

Objectives

  • Missed-call text-back in seconds
  • Calls, Forms, FB/IG DMs, Website Chat → One Inbox
  • Reminders That Cut No-Shows
  • Proof: Pipeline + Revenue Tracking

Solution Architecture

A three‑layer system that captures every inquiry, responds instantly, and ties outcomes to revenue.

Lead Capture Layer

  • Single inbox for calls, SMS, forms, FB/IG DMs, chat
  • Smart routing to owner/dispatcher
  • Missed‑call text‑back within seconds

Nurture & Booking Layer

  • Instant new‑lead replies
  • 2‑day + 5‑day follow‑up nudges
  • Calendar + reminders to cut no‑shows

Revenue Visibility Layer

  • Pipeline stages tied to dollar values
  • Attribution + source breakdown
  • Monthly ROI reporting

Implementation Timeline

From audit to measurable results in 30 days.

Week 0

Audit

Days 1-3

Build

Day 4

Go Live

Day 14

Optimise

Day 30

Report

Before vs After

A three‑layer system that captures every inquiry, responds instantly, and ties outcomes to revenue.

Before

  • Missed calls went unanswered; slow responses on forms & DMs
  • Manual booking and frequent no‑shows
  • No pipeline visibility, unclear ROI on ads

After

  • Instant SMS/email replies + missed‑call text‑back
  • Easy booking + reminders; lower no‑shows
  • Pipeline tracks lead → booked → won with values

Client Testimonial

“We used to miss out on so many bookings just because we didn’t answer fast enough. Customers would call, not get through, and book somewhere else. Since working with MeshDevs, every call or message gets a reply right away. It feels like we finally have control, and the difference in bookings has been night and day.”

Royal Chauffeurs

Objectives

  • Missed-call text-back in seconds
  • Calls, Forms, FB/IG DMs, Website Chat → One Inbox
  • Reminders That Cut No-Shows
  • Proof: Pipeline + Revenue Tracking

Tech Stack

MeshDev’s Custom CRM Built For Trades Businesses 
Integrated With Tools You Need Most

MeshDev's Crm

Call Tracking & Recording

Calendars & Reminders

Forms & Chat Widget

FB/IG DM Integration

Google Review Automation

Pipelines & Reporting

UTM / Attribution

UTM/
Attribution

FAQ's

How long did the rollout take?

Most builds go live within 3–5 business days after the audit phase.

Speed to first response (missed‑call text‑back + instant SMS/email).
Pipeline values tied to won jobs + call recordings + source attribution in monthly reports.

Ready To Stop Losing Leads?

Let’s map your Follow‑Up Gap and show you how many jobs we can recover in 30 days.
  • Map your capture points
  • Measure response times
  • Calculate lost revenue
  • Show exact ROI potential
Get A Free Audit